At Sofa Upholstery UAE, customer satisfaction is one of the most important parts of our service principles defined under customer-friendly return policy. Each item of upholstery furniture is inspected and tested before delivery or installation by us.
Here you will find all the information about our policies related to the return or replacement of products. Please read the following policy before booking your order and hiring our services.
Customers who have received upholstery products that are damaged, faulty, or delivered incorrectly may make a return or replacement request within seven days from the delivery date. Late requests may not be processed as returns and conditions should remain the same as received.
The item will be assessed for any changes made since the time it was dispatched; stained, cut, misused, or damaged items will not be processed as returns. Customers should ensure that no changes are made to the item post-delivery.
Evidence of purchase will be needed for all returns, so photographs of the item and relevant order information may also be requested as per return policy.
There are some products and services which cannot be returned or refunded as these are manufactured as per the specific demands of the customer. Such products or services include the following:
If your order is eligible for replacement, we will evaluate your request and validate any issues. In addition, clients may be required to furnish the following requisitions:
Subject to approval, the replacement will be settled by Sofa Upholstery UAE, based on availability of stock and materials. However, if the same product is not available, you can opt for an alternative product of the same value.
Refunds will be credited upon successful inspection of the items based on the terms and conditions stated above. Refunds are typically made via the mode of payment used during purchase unless otherwise agreed upon.
Refund processing duration varies depending on the banking system used and the timeline set by the payment gateway provider. Shipping fees, installation costs, and handling fees are not refundable unless due to an error on our end.
For any cancellations that need to be made, kindly do so as soon as possible. If the cancellation is done before the processing or manufacture begins, then a refund can be given, although this will be done on a case-by-case basis.
Furthermore, there will be no considerations for custom upholstery or made-to-order products once the manufacturing process starts.
Sofa Upholstery UAE makes sure that high-quality upholstery and reliable after-sales service will be provided by the company. The reason for having a return policy in place is to make it easier for customers who wish to return the product and get a refund.
If you have any queries regarding damages to the product, refund, and even return of products purchased, please feel free to contact us.
